Order Editing lets your customers fix or adjust their own orders in the short window right after checkout — change an address, bump a quantity, swap a size, cancel a mistake — without ever contacting your support team. This guide walks you through what it does, what your customers experience, and how to turn it on.
What Order Editing does for your store
Most post-purchase tickets are the same handful of requests: "Wrong address", "Can I change the size?", "I meant to order two", "Please cancel this". They are low-value for your team and stressful for the customer. Order Editing gives the customer a self-serve way to handle those changes during a configurable window you control, so your team can focus on harder problems.
You decide:
How long the edit window stays open
Which changes customers can make
Which orders are off-limits (for example, wholesale or marketplace orders)
What happens to shipping, refunds, and fulfillment while edits are in progress
What your customers experience
When Order Editing is live, customers see an Edit your order section in two places:
On the Thank You page immediately after checkout
On their Order Status page inside their customer account, for as long as the edit window is open
From there they can make any of the changes you've enabled. If the edit changes the order total, the difference is either collected or refunded automatically, depending on how you configure it.
When an order isn't eligible for editing — because the edit window has closed, the order has been fulfilled, or it's caught by one of your restrictions or rules — the two blocks behave differently:
The Thank You block hides itself completely. The customer sees a normal Thank You page with no edit section at all.
The Order Status block stays in place but shows a single line: "This order cannot be edited."
Turning Order Editing on
Open the Triom app from your Shopify admin.
Go to Order Editing Settings page.
At the top of the page, turn on the Order Editing Active switch.
Click Save.
That's the master switch. When it's off, customers never see the edit option, no matter what else is configured.
Important: The master switch alone isn't enough to make Order Editing visible on your storefront. You also need to install the Order Editing app blocks on your Thank You and Order Status pages — that final step is covered in Adding Order Editing Blocks to Your Thank You and Order Status Pages.
What's configured by default
When you first turn Order Editing on, the defaults are already sensible for most stores:
Edit window: 30 minutes after the order is placed
Fulfillment hold during editing: On (the order won't ship until the window closes)
Order tag during editing: Off
Allowed actions: Most customer actions are enabled — change address, add products, change quantities, replace a product, change variant, change contact info, cancel the order
Off by default: Applying discount codes and changing shipping method
Refund method when an order is downgraded: Refund to the original payment method
Shipping cost recalculation: Off
Fraud prevention: Off
Reverse unpaid edits when the window closes: Off
You can fine-tune any of these from the same settings page. Every option has its own article in this collection.
Where to go next
Start with the basics of the edit window, then walk through the customer-facing controls, then the money/shipping/safety sections, and finish by making the feature visible to customers.
Timing & access
What customers can change
Money, shipping & safety
Advanced
Final step — make it visible to customers
Note: Nothing is visible to customers until the app blocks are added to your Thank You and Order Status pages — even if every setting above is configured.