Order Merger

An overview of Order Editing — what your customers can do, how it reduces support tickets, and how to turn it on.

Getting Started with Order Editing

Configure how long customers can change their order after checkout — a fixed window, or until the order ships.

Setting the Edit Window

Keep orders out of fulfillment while customers might still edit, and optionally tag them for easy tracking.

Placing Orders on Hold During the Edit Window

Decide which orders can be edited based on sales channel, location, tags, and product conditions.

Restricting When Editing Is Available

Enable or disable each customer-editing action individually — address changes, quantities, cancellations, and more.

Choosing Which Changes Customers Can Make

Control which products appear in the "Add product" picker — show your whole catalog, or only a curated list.

Curating Which Products Customers Can Add

Hide specific products or shipping methods from customers during an edit, without affecting the rest of your store.

Hiding Products and Shipping Methods from the Edit Flow

Decide whether shipping should be recalculated when a customer changes their cart or address during an edit.

Automatic Shipping Cost Recalculation

Pick how customers are refunded when an edit reduces their order total — original payment method or store credit.

Choosing the Refund Method for Downgrades

Automatically roll back edits that left an unpaid balance when the edit window closes.

Reversing Unpaid Edits

Take a second look at orders whose risk profile changes during editing, and pause them for review before they ship.

Fraud Prevention for Edited Orders

Layer condition-based rules on top of your global settings — e.g. extend the window for high-value orders, or disable edits on risky ones.

Creating Editing Rules for Special Scenarios

Place the Order Editing app block on your Order Status page to let customers edit, and optionally on your Thank You page as a high-traffic entry point.

Adding Order Editing Blocks to Your Thank You and Order Status Pages

Tom Nipravsky

Everything you need to set up self-service order editing for your customers.

Order Editing Settings

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