When customers edit in a way that increases the order total — adding items, upgrading shipping, bumping quantities — they owe the difference. If they finish the edit but never actually pay the extra charge before the window closes, you'd be left shipping more than they paid for. The Reverse Unpaid Edits setting solves that by automatically rolling the order back when the window closes.
How reversal works
When the edit window closes, the app checks whether the order has an outstanding balance from edits:
Order is paid in full: Nothing happens. The order ships as edited.
Order has an unpaid balance: The edits are rolled back to the snapshot taken at the start of the window. The order returns to the exact items, quantities, variants, shipping, and total the customer originally paid for.
A note is added to the order's Shopify timeline noting that edits were reversed due to unpaid balance.
Note: The reversal only affects edits that left an unpaid balance. Edits that were fully paid for (whether that's a downgrade refund, an equal swap, or an upgrade the customer paid off) are kept.
What's next
Fraud Prevention for Edited Orders — the other safety net: holding suspicious edits for manual review
Choosing Which Changes Customers Can Make — the actions that can create unpaid balances