Order Editing is made up of nine individual actions. You can turn each one on or off independently so customers only ever see the changes you're comfortable with. Turn it into a light "fix your address" experience, or open it up into a full self-serve editing portal — the choice is yours.
Click Manage on the App blocks & edit actions configurations card to open the full list of actions.
Overview of the nine actions
Each action has its own toggle. If a customer doesn't see a specific action in their edit screen, it's because the matching toggle is off.
Change shipping address
Lets customers update the shipping address on their order — street, city, postal code, state, country.
Use when: You want to reduce "wrong address" support tickets (this is the single most common one).
Consider: Pair with shipping cost recalculation if address changes can change shipping cost (different state, different country).
Add products
Lets customers add new products to their order from your catalog, combining the new items into the original order so shipping is consolidated.
Use when: You want to offer a "did you forget something?" experience.
Consider: Use curated product catalog to limit what they can add.
Change quantities
Lets customers increase or decrease the quantity of any existing line item.
Use when: Almost always — quantity adjustments are the second most common support request.
Consider: Combine with reversing unpaid edits to prevent customers from adding quantity they never pay for.
Replace products
Lets customers swap a line item for a completely different product.
Use when: You have a catalog where swap-outs are common ("ordered the wrong pattern").
Consider: Leave off if your catalog is small or margin-sensitive — Change variant is usually enough.
Change variant
Lets customers switch a line to a different variant of the same product — for example, change size from M to L, or color from red to blue.
Use when: Size or color mistakes are common in your category (apparel, footwear, accessories).
Consider: This is lower risk than Replace products because the product itself doesn't change.
Change contact info
Lets customers update their email address and/or phone number on the order.
Use when: You want to reduce the "I gave the wrong email" ticket.
Consider: Safe to leave on — it only affects notifications, not fulfillment.
Cancel order
Lets customers cancel the whole order outright within the edit window.
Use when: You want to reduce "please cancel" tickets and last-minute chargebacks.
Consider: Most stores leave this on. Any cancellations happening anyway become self-serve instead of support tickets.
Apply discount code
Lets customers apply a discount code during an edit — for example, a code they forgot at checkout.
Use when: You actively want post-purchase recovery and your discount strategy accounts for it.
Change shipping method
Lets customers switch to a different shipping tier — for example, upgrade from Standard to Express.
Off by default because:
Downgrades can trigger refunds you'd rather not automate
Upgrades can leave unpaid balances if not combined with reverse unpaid edits
Use when: You want to offer upgrade opportunities. Usually paired with shipping cost recalculation.
Changing the order customers see the actions
You can drag the actions into the order you want customers to see on the edit screen. The order you set on this page is the order they appear in the customer-facing UI.
What's next
Curating Which Products Customers Can Add — control the "Add products" picker
Hiding Products and Shipping Methods from the Edit Flow — hide specific products or shipping tiers