Overview
Order Merger analyzes your recent orders and identifies customers who have multiple orders going to the same shipping address. For each group of mergeable orders, you'll see:
Customer name and shipping address
Number of orders that can be merged
Potential shipping savings
Order details including totals, shipping costs, and fulfillment status
Viewing Merge Suggestions
Suggestion Cards
Each suggestion shows a customer with multiple mergeable orders:
Customer name - The customer who placed the orders
Order count - Badge showing how many orders can be merged (e.g., "3 orders")
Shipping address - The common shipping destination
Potential savings - Estimated shipping cost savings if orders are merged
Click Show details to expand a suggestion and see the individual orders.
Total Potential Savings
At the top of the suggestions list, you'll see the total potential savings across all customers. This is the combined shipping savings if all suggested merges were completed.
Note: Potential savings are calculated based on your current merge settings. Actual savings may vary depending on which orders you select.
How Savings Are Calculated
Potential savings are based on shipping costs:
Total shipping = Sum of all shipping costs from selected orders
Kept shipping = Highest shipping cost among selected orders (this is kept in the merged order)
Savings = Total shipping - Kept shipping
Example:
Order A: $8.95 shipping
Order B: $12.95 shipping
Order C: $6.95 shipping
Total: $28.85
Kept (highest): $12.95
Savings: $15.90
Merging Orders from Suggestions
Select Orders to Merge
Expand a suggestion by clicking Show details
Use the checkboxes to select which orders to merge
You must select at least 2 orders
Merge Selected Orders
Once you've selected orders:
Click the Merge X orders button (shows savings amount)
Orders are merged using your Automatic Merge settings
A success message confirms the merge is complete
Merged orders are removed from the suggestion
Suggestion Settings
Configure which orders appear in your suggestions.
Time Range
Filter orders by when they were created:
Option 1: Show orders from the last
Enter a number and select a time unit
Units: Minutes, Hours, Days
Example: "7 Days" shows orders from the past week
Option 2: Orders created between
Select a specific date range
Use the calendar picker or enter dates manually (YYYY-MM-DD format)
Useful for reviewing a specific time period
Additional Filters
Add conditions to further refine which orders appear in suggestions. These work the same as Automatic Merge rules.
Available filters:
Filter | Description |
Past order fulfillment status | Filter by fulfillment status (unfulfilled, fulfilled, etc.) |
Order financial status | Filter by payment status (paid, pending, etc.) |
Shipping address | Filter by province, country, or city |
Shipping carrier | Filter by specific shipping carriers |
Order tags | Filter by order tags |
Customer tags | Filter by customer tags |
All items location | Filter by inventory location |
Order products | Filter by specific products in orders |
Note: By default, only unfulfilled orders are shown in suggestions.
Automatic Bulk Merge
Set up scheduled bulk merging to automatically process all suggestions without manual intervention.
Enabling Automatic Bulk Merge
In the Automatic Bulk Merge card, click Turn On
Configure your schedule settings
Click Save Settings
Schedule Settings
Frequency Choose how often bulk merge runs:
Frequency | Additional Setting |
Daily | Every X days (1-365) |
Weekly | Day of the week (Monday-Sunday) |
Monthly | Day of the month (1-31) |
Time Set the time of day when bulk merge should run. Time is based on your store's timezone.
Examples:
Daily at 6:00 PM, every day
Weekly on Mondays at 9:00 AM
Monthly on the 1st at 12:00 PM
Every 2 days at 6:00 PM
Next Scheduled Run
When automatic bulk merge is enabled, you'll see the next scheduled run date and time displayed in a banner.
How Automatic Bulk Merge Works
When the scheduled time arrives:
System retrieves all current merge suggestions based on your settings
Each suggestion is processed and merged automatically
Your Automatic Merge settings are used for conflict handling and order actions
Original orders are automatically archived to prevent duplicate merges
Process continues until all suggestions are merged
Important: To prevent the same orders from being merged multiple times, the system automatically archives original orders after merging when using automatic bulk merge. This happens regardless of your archive settings.
Disabling Automatic Bulk Merge
Click Turn Off to disable automatic bulk merge. The scheduled job will be cancelled and no automatic merges will occur.
No Suggestions Available
If you see "No merge suggestions available", it could be because:
All recent orders have different shipping addresses
Orders don't meet your filter criteria
There are no unfulfilled orders in your specified time range
Customers only have single orders
Try:
Expanding your time range
Removing or adjusting filter conditions
Checking that you have unfulfilled orders