Question 1

Automatic Merge

Accepted Answer

Automatic Merge - OrderMerger

Overview

Configure rules and settings for automatic order merging. The app monitors new orders and automatically merges them based on your criteria.

Merging Rules

Define when orders should be automatically merged by creating custom rule groups.

Merging Rules Section

Built-in Rules (always active):

Customer ID is identical
Shipping address is identical

Creating Custom Rules:

Click "Add Rule Group" to create new conditions
Set field conditions (customer tags, order properties, etc.)
Choose logical operators (AND/OR)
Save and test your rules

Common Rule Examples:

Orders placed within 1 hour of each other
Customer has specific tags
Orders from same shipping method
Items from same warehouse location

Merge Delay Time

Screenshot: Merge Delay Time Settings

Set how long OrderMerger waits before checking if an order is eligible for merging. This allows other apps and services to process orders first.

Delay Options:

Seconds: For testing (0-59)
Minutes: Standard setting (0-59)
Hours: For complex workflows (0-23)
Days: For special cases (0-7)

Recommended Settings:

Simple stores: 0-5 minutes
**Standard stores with apps

Question 2

Manual Merge

Accepted Answer

Manual Merge - OrderMerger

Overview

The Manual Merge page allows you to immediately combine specific orders without waiting for automatic processing. This feature is perfect for handling urgent requests, processing orders that don't meet automatic rules, or consolidating orders on-demand based on customer requests or business needs.

How to Access Manual Merge

Method 1: Direct Order ID Entry

Manual Order ID Entry

Navigate to Manual Merge page and manually type order IDs in the input box.

Steps:

Go to Manual Merge page
Enter order IDs in the search field
Configure merge settings
Click "Merge Orders"

Method 2: From Shopify Orders Page

Select orders from your Shopify admin and use OrderMerger bulk actions.

Option A - Merge Orders:

When this option is selected, you'll be redirected to Manual Merge page with order IDs pre-filled where you have full control and customization before merging. Use this when you need to adjust settings for specific circumstances

![Shopify Orders Bulk Actions - Method #1](https://storage.crisp.chat/users/helpdesk/website/-/8/8/b/b/88bb176cbee3d000/untitled-design_1yrip6j.png =822xauto)

Go to Shopify Admin → Orders
Select the orders you want to merge (checkboxes)
Click "Merge Orders" button
You'll be redirected to Manual Merge page with order IDs pre-filled
Review

Question 3

Customer Notifications

Accepted Answer

The customer notifications page allows you to automatically notify customers when orders are being merged. You can find this feature on the top menu of the app:

${youtube}Order Merger Help Videos - Customer Notifications

By default this feature is turned off, and you can turn it on by clicking the activation toggle on the left.

Email subject line

First, you'll have to configure the email subject line, and you can use dynamic tags that will changes based on the customer/order.

Dynamic tags you can use include:

New order number
Original order numbers
Customer last name
Customer first name
Store name
refund amount
Order status
Original orders links
New order link

**We recommend the following format: **

| 💡 TIP: {store-name}: Orders {original-order-numbers} were merged into {new-order-number}

Store Logo

You can insert your logo by inserting a URL. The max width of the logo is 400px.

Email content

This is where you can define your email header, and content. Here too, you can use dynamic tags.

*We recommend the following format:

Question 4

Dashboard

Accepted Answer

Dashboard - OrderMerger

Overview

The OrderMerger Dashboard serves as your central command center, providing an at-a-glance view of your order merging performance, recent activity, and quick access to key features. This page is designed to help you monitor your savings, see merge history, track merge success rates, and identify opportunities for optimization.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/8/b/b/88bb176cbee3d000/screenshot-2025-08-08-at-14481_no0nts.png =785xauto)

Key Sections

Automatic Merge Status

![Welcome section showing automatic merge activation status and quick toggle](https://storage.crisp.chat/users/helpdesk/website/-/8/8/b/b/88bb176cbee3d000/screenshot-2025-08-08-at-14571_qjsk2l.png =1004xauto)

The welcome section provides:

Automatic Merge Status:

Current Status: Shows whether automatic merge is currently enabled or disabled for your store
Activation Button: One-click button to enable automatic merge if currently disabled or enabled
Quick Toggle: Easy way to turn automatic merging on/off without going to settings

Plan & Usage

Current Plan Information:

Plan Name: Your current subscription plan (e.g., Basic Plan, Pro Plan)
Monthly Allowance: Number of merges included in your plan

Usage Statistics:

Merges Used: Number of merges completed this billing period
Remaining Quota: How many merges you have left in your allowance

Billing Information:

Reset Date:

Question 5

Pricing

Accepted Answer

Order Merger pricing

The pricing of Order Merger is fairly simple. When you first install the app you'll have to pick a pricing plan. We've made sure our plans fit businesses in all sizes. Each plan is built from a monthly plan, monthly merge credits, and additional price per order merged once the credits are all used.

The more merges you'll need per month, the more it'll pay off picking a higher plan, since you'll be getting more merge credits and a better discount per additional order merges.

All of the features are available in all plans, and you'll be getting 14 days of free trial, no matter what plan you choose.

Switching plans

If you wish to change your plans, you can easily do that from the "select plan" page at the right side of the top menu of the app. If you have any questions or not sure what plan to choose you can always reach out to the live chat support in the bottom left side of the screen.

What plans is right for me?

Well, you're the only one who knows your business as well as you do, but if you try to calculate how many merges you'll get per month, on average about 5-10% of orders are eligible for merge with our best practice rules(same address, customer and both orders are unfulfilled). You can also just go with the merge as you go plan for the first month, and change later based on your needs.

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